Privacy Policy

Cognis CRM Advisory

Last updated: 10 November 2026

1. Who I am

Cognis CRM Advisory provides independent CRM architecture, advisory and implementation assurance services.

For enquiries about this privacy policy or how your personal information is handled, please contact:

Email: emma@cogniscrm.com
Website: https://www.cogniscrm.com

Cognis CRM Advisory is responsible for determining how personal information collected through this website is used.

2. Information I collect

When you contact me through the website, I may collect:

  • Your name

  • Your email address

  • Information you include in your enquiry

  • Any additional information you choose to provide during subsequent correspondence

The website may also collect technical information, such as browser information and website usage data, through Squarespace and any enabled analytics services.

3. How I use your information

I use personal information to:

  • Respond to enquiries and requests for information

  • Discuss potential consultancy engagements

  • Prepare proposals and provide agreed services

  • Maintain relevant business correspondence

  • Manage the security and operation of the website

I do not sell your personal information or use contact enquiries to add you automatically to marketing mailing lists.

4. Lawful basis for processing

Under UK data protection law, I process personal information where necessary:

  • Legitimate interests: To respond to business enquiries, manage correspondence and operate my consultancy, where those interests are not overridden by your rights.

  • Contractual necessity: To take steps at your request before entering into a contract or to fulfil an agreed contract.

  • Legal obligations: Where information must be retained or disclosed to comply with applicable law.

  • Consent: Where required for optional cookies or other activities that depend on consent.

5. Cookies and website analytics

This website is hosted by Squarespace.

Essential cookies may be used to support website functionality and security.

Optional cookies may be used for analytics and website improvement, subject to your consent where required.

You can accept, decline or manage optional cookies through the website's cookie preferences.

6. Sharing your information

Personal information may be processed by trusted service providers supporting the operation of the website, email communications and business administration.

These may include Squarespace and the provider of my business email service.

I do not sell personal information to third parties.

7. International data transfers

Some service providers may process information outside the United Kingdom.

Where applicable, personal information will be handled using appropriate safeguards required by UK data protection law.

8. How long information is retained

I retain enquiry information only for as long as reasonably necessary to respond, manage potential business relationships and meet applicable legal obligations.

Information relating to consultancy engagements may be retained for longer where required for contractual, accounting or legal purposes.

9. Your rights

Under UK data protection law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of information in certain circumstances

  • Object to or request restriction of certain processing

  • Request transfer of information where applicable

  • Withdraw consent where processing relies on consent

To exercise these rights, contact emma@cogniscrm.com.

You also have the right to complain to the Information Commissioner's Office (ICO) at https://ico.org.uk.

10. Changes to this policy

This privacy policy may be updated to reflect changes in business operations, website functionality or legal requirements.

The latest version will be published on this website.